Minor ML Upgrade: Context-aware toxicity filtering - Standard Release

We've released the Context-aware toxicity filtering model upgrade to Standard customers.

Key Dates

• Frontier: September 2 2026
• Standard: September 8 2026
• Basic: September 10 2026

Learn more about our model upgrades here.

We’re upgrading the AI Assistant’s toxicity filtering to consider the full context of a conversation rather than evaluating content in isolation. This provides a more accurate understanding of user intent and helps identify genuinely harmful content. The upgrade also reduces false positives, allowing safe conversations to continue without unnecessary interruption. Administrators can review the configuration steps for more information: https://help.moveworks.com/agent-studio/agentic-ai/conversational-safeguards-assistant/configure-moveworks-toxcity-filter#configuration-steps

Read more about the release here.
Learn more about our model upgrade program here.