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Question

Correct script URL and initialization JSON for Moveworks Employee Center ServiceNow plugin

  • May 14, 2026
  • 0 replies
  • 13 views
K

Hi Moveworks Community,

First-time poster here. I am looking for guidance on embedding the Moveworks assistant into our ServiceNow Service Portal.

Environment/Status

  • ServiceNow DEV instance.

  • Moveworks for Employee Center plugin installed (scope moveworks.webchat.x.x.x).

  • Added the “Moveworks for Web Widget” to our Service Portal home page.

What I’ve configured so far

  • Located the “Embedded AI Assistant setup” page in ServiceNow and switched to the corresponding app scope.

  • Found the Bot ID for our webchat channel in the Moveworks Admin console.

  • Entered the Bot ID in the ServiceNow setup screen and configured the Initialization Options JSON as follows:

    { "bot_id": "[OUR_BOT_ID]" }

     

  • Cleared ServiceNow cache (/cache.do) and performed a hard browser refresh.

The Issue
The ServiceNow widget record contains an empty <script src=""> in the Body HTML template. I am struggling to find the authoritative URL to populate this src.

I attempted to use a path derived from our hosted assistant URL (e.g., https://[TENANT].moveworks.com/widget/index.js), but the browser network tab shows it returns:

  • Status: 200 OK

  • Content-Type: text/html (HTML instead of JavaScript)

  • Redirects into a Moveworks "Terms to Accept" / "Page not found" UI flow in the browser.

Because it is returning HTML and not the SDK JavaScript, the ServiceNow widget remains invisible/blank.

Questions for the community:

  1. What is the official production script URL for the Moveworks Web SDK / Embedded Assistant that is compatible with ServiceNow?

  2. Does this plugin look for a specific ServiceNow system property to automatically populate that src field (e.g., moveworks.webchat.script_src), or should it be hardcoded in the widget?

  3. What are the minimum required JSON keys for the Initialization Options in ServiceNow to ensure the widget successfully renders?

  4. Are there specific CSP (Content Security Policy) entries I should whitelist in ServiceNow to allow the Moveworks SDK and authentication flow to work correctly?

Any documentation or standard snippets for the ServiceNow deployment would be greatly appreciated!

Cheers!

Ken

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