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New Participant
Dec 15, 2025 10:38 AM UTC
1. New

User Preference & Notification Management Framework

Related products:Service Management

Objective

Enable end users to control their Moveworks experience by allowing them to configure notification preferences and default user settings, improving relevance, adoption, and satisfaction.

 

Problem Statement

Currently, Moveworks delivers notifications and responses in a largely one-size-fits-all manner.
This can lead to:

  • Notification fatigue

  • Irrelevant alerts

  • Limited personalization for global users (language, timezone, location)

1 reply

Known Participant
Jul 13, 2026 2:10 PM UTC

It would also be good to have a cool down configuration for each user so that we can stop notifications for lets say 7 days after they receive 1 notification for the same issue.

 

(Right now the dedupe feature does not allow for longer cool down’s like 7 days)

 

We have to build custom solutions outside MW to manage cool downs right now.