We are interested in finding a way to take the thumbs down feedback or the Get Help Feedback that is served at the end of an interaction and automatically generate a ticket that is sent to a specific group in Service Now. Is there a plugin that can be made to do this?
1. New
User Feedback to Service Now Ticket
+1Hey
Would you want me to move this thread to the Ideas section and treat it as a feature request?
Is there any way to create a trigger for when a user pushes the thumbs down or get help that a form populates that can create a ticket?
+1There’s no supported way today to automatically open a form or create a ticket when a thumbs-down or Get Help action is taken. Those buttons don’t emit a configurable trigger right now, so this isn’t something we can implement via configuration or a plugin.
I’ve moved this thread to an idea so we can evaluate exposing those events for future workflow automation.
Sign up
Already have an account? Login
If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.
LOGIN WITH MYMOVEWORKS SSO PARTNERS WITH SSO LOGINor
Login to your Moveworks Community
No account yet? Create an account
If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.
LOGIN WITH MYMOVEWORKS SSO PARTNERS WITH SSO LOGINor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.