User Engagement Nudging

It would be great if moveworks could proactively reach out to users who have never initiated an interaction with the bot or users who haven’t in over X amount of time, perhaps either 6 months or a year. The nudge would just be a reminder to the user that the bot is still around to help them with whatever capabilities are available. 

Another way would also be to find users whom have had X amount of Incidents or Requests created but had never interacted with the bot to create those Incidents or Requests. Again this would be the same nudge to remind them that they could use the bot to submit those easily for them and possibly provide an answer or get them access.

Something like this might help drive up adoption for those that may not have used it before or possibly used it and didn’t have a good experience but after so long new functionality may be available or more knowledge to help them.