Update CSAT to include Domain and Configurable questions

Related products:AI Assistant

Forum|Forum|1 year ago
July 14, 2025
1 reply
18 views

We are looking to make the CSAT survey more robust. We’d like to include the domain when reaching out to users. We want to see the experience by HR / IT / Supply Chain / Facilities, etc. Having the bot when it sends out survey state “You recently did a HR inquiry and wanted feedback”.

We are looking for ways to see how our services are performing when people aren’t creating cases / tickets. Also would like ways to create additional questions or update existing CSAT.

Feature Idea

J

Jonathan

Known Participant

I’d love that and also more information from the users themselves.

The emails and score is kind of not great. I’m sure we could get department and location data as well. Just something inside the report so that it gives a better breakdown and the ability to target where we need to improve and who we can get to champion us.

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