Update Analytics Data SLA to 8am Daily

While we recognize that the current SLA provides for Analytics data availability by 4:00 PM on the following day, we respectfully request that the standard be updated to ensure data is available by 8:00 AM.

This data serves as a critical input for daily operational reporting and performance analysis, including First Contact Resolution (FCR), a key metric used to evaluate service effectiveness. Access to prior-day data at the start of the business day is essential for timely reporting, trend analysis, and informed decision-making. Adjusting the SLA to an 8:00 AM availability would significantly enhance our ability to monitor performance and respond proactively to operational needs.