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February 4, 2025
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Unfillable forms optimisation errors report

  • February 4, 2025
  • 0 replies
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The current CSV report on the Forms page just has a count of the optimisation errors but doesn’t include the specific optimisation error on each of the forms.
 

It would be useful for me as a customer and ServiceNow CitDev what errors come up most frequently so I can evaluate what I need to focus on.
 

For example - an extract of the fill-ability issues so I can group them by type of error and their description? e.g. 'Unsupported field type - form field level error: internal_tm_characteristics -Field type rich_text_label is unsupported.
 

I’ve checked with the Moveworks support team and currently they don’t have a way to download all the not fillable form as CSV file which includes optimization error.

 

Currently the only way to seeing the optimisation error is to click into every form on the Moveworks  Setup portal and read the optimisation error.