Troubleshooting Hub: Users

What’s changing?

Moveworks is introducing a dedicated Users experience in the Troubleshooting Hub within Moveworks Setup. It will give admins and partners a central place to monitor user identity ingestion and investigate issues without switching between multiple tools or relying on Moveworks teams for routine diagnosis.

The experience will include:

• Ingestion health at a glance: See the latest ingestion status, fetched and indexed user counts, and scheduled run information.
• User-level investigation: Search for individual users and understand why a user may be missing, excluded, or dropped during ingestion.
• Clear issue identification: Surface connector, configuration, processing, and partial-ingestion issues affecting user identity data.
• Guided troubleshooting: Review customer-friendly explanations, likely root causes, recommended actions, and links to relevant configurations.
• Centralized workflow: Move from identifying an ingestion problem to investigating and resolving it within one experience in Moveworks Setup.

These changes are designed to help admins and implementation partners validate that user data is current and complete, identify ingestion problems earlier, and resolve common issues with less reliance on Moveworks Support.