Troubleshooting Hub: On-Prem Agents

What’s changing?

Moveworks is introducing a dedicated On-Prem Agents experience in the Troubleshooting Hub within Moveworks Setup. It will give admins a central place to monitor agent availability, understand the health of connected on-premises systems, and investigate issues affecting employee requests.

The experience will include:

Agent health overview: See which on-prem agents are connected or disconnected and identify when deployment redundancy may be at risk.
System health monitoring: Review connection health for configured LDAP and REST-based systems, including systems currently experiencing failures.
Active issues and alerts: Surface important agent and system connection problems with clear impact, status, and recommended next steps.

These changes are designed to help admins detect on-prem connectivity issues earlier, investigate failures more efficiently, and restore affected integrations with less reliance on Moveworks Support.

What’s changing?

Sign up

If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.

Login or create an account

If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.