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yagarwal
Employee
February 20, 2024
6. Delivered

Triggers: NLU - Negative examples

Related products:Agent Studio
  • February 20, 2024
  • 15 replies
  • 217 views

Key Dates

  • Preview: August 2024

 

What is it

  • Expands generative intent support to Queries & adds support for Smart Extraction. This is a Creator Studio triggering enhancement.

 

Features

  • Negative Queries examples: Configure negative examples in Queries to prevent over-triggering & disambiguate similar use cases.
  • Smart extraction support: Specify good examples for your slots to improve extraction.

15 replies

Ajay Merchia
Community Manager
August 31, 2024
2. On Roadmap6. Delivered
yagarwal
yagarwalAuthor
Employee
August 31, 2024

We just released this capability to Preview! 🔥

 

Key behavior:

  • Both Paths & Queries now support negative triggering examples! Negative examples are guaranteed to never trigger.
  • Add as many +ve & -ve triggering examples to each plugin (no upper limit).
  • End-user triggering is more accurate than before. 

 

Please check it out & let us know what you think.

hundleymf
Inspiring
September 4, 2024

For the new Creator Studio Query Triggering enhancement, when I choose what is to trigger, do I have to select any of these options below?

Can I leave it be at ‘Slot Identification is correct’? 

What happens if I do, does it trigger on the entire sentence or is it selecting parts of the sentence like it was before this enhancement?

 

 

Human by Day, Chatbot Whisperer by Night! 🤖
yagarwal
yagarwalAuthor
Employee
September 10, 2024

@hundleymf in your screenshot no slot is selected (since {{query}} is not identified). That means the configured utterance will trigger your query plugin but no slot will be extracted.

 

If you think a specific slot should be extracted from this utterance, you should select “Another part of the utterance should be identified” & type the relevant slot value.

 

You can choose to leave it as it is if you don’t think a slot should be getting extracted. Let us know if you have more questions.

Known Participant
September 16, 2024

Thank you! We noticed this the other week. It takes a little longer to create example utterances but this interface change makes it easier for me to configure slot extraction and triggers to work as i would expect them to. 

Thank you! 
-Anthony