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yagarwal
Employee
February 20, 2024
6. Delivered

Triggers: NLU - Negative examples

Related products:Tool Studio
  • February 20, 2024
  • 15 replies
  • 228 views

Key Dates

  • Preview: August 2024

 

What is it

  • Expands generative intent support to Queries & adds support for Smart Extraction. This is a Creator Studio triggering enhancement.

 

Features

  • Negative Queries examples: Configure negative examples in Queries to prevent over-triggering & disambiguate similar use cases.
  • Smart extraction support: Specify good examples for your slots to improve extraction.

15 replies

Ajay Merchia
Community Manager
August 31, 2024
2. On Roadmap→6. Delivered
yagarwal
yagarwalAuthor
Employee
August 31, 2024

We just released this capability to Preview! 🔥

 

Key behavior:

  • Both Paths & Queries now support negative triggering examples! Negative examples are guaranteed to never trigger.
  • Add as many +ve & -ve triggering examples to each plugin (no upper limit).
  • End-user triggering is more accurate than before. 

 

Please check it out & let us know what you think.

hundleymf
Inspiring
September 4, 2024

For the new Creator Studio Query Triggering enhancement, when I choose what is to trigger, do I have to select any of these options below?

Can I leave it be at ‘Slot Identification is correct’? 

What happens if I do, does it trigger on the entire sentence or is it selecting parts of the sentence like it was before this enhancement?

 

 

Human by Day, Chatbot Whisperer by Night! 🤖
yagarwal
yagarwalAuthor
Employee
September 10, 2024

@hundleymf in your screenshot no slot is selected (since {{query}} is not identified). That means the configured utterance will trigger your query plugin but no slot will be extracted.

 

If you think a specific slot should be extracted from this utterance, you should select “Another part of the utterance should be identified” & type the relevant slot value.

 

You can choose to leave it as it is if you don’t think a slot should be getting extracted. Let us know if you have more questions.

Known Participant
September 16, 2024

Thank you! We noticed this the other week. It takes a little longer to create example utterances but this interface change makes it easier for me to configure slot extraction and triggers to work as i would expect them to. 

Thank you! 
-Anthony