Overview
Currently, when a user takes action on an approval directly in ServiceNow, there is still an outstanding notification that exists in the Moveworks bot.
With the recent acquisition of Moveworks by ServiceNow, we would like to propose full bi-directional synchronization of notifications between ServiceNow and MoveWorks bots.
Proposed Functionality
With this enhancement, any approval actions taken directly in ServiceNow would also update the Moveworks bot notification and mark it as read or completed. As we are beginning to transition our primary Moveworks platform to the new AI Assistant on the Web platform, it would create less friction among the user community, if these actions could somehow be synced so that only notifications marked as Unread shown in the AI Assistant platform were notifications that had no action taken yet on either platform.
Hopefully, with the recent acquisition of Moveworks by ServiceNow, this is something that could be added to the synergy roadmap between the two systems.