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6. Delivered

Submit Thumbs up/positive feedback directly

Related products:Analytics
  • July 25, 2024
  • 7 replies
  • 76 views
R
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Need MW to allow submitting Thumbs up/positive feedback directly without the need to open a pop up window and then submit. This will simplify the process for capturing positive user sentiment.

 

Currently users have the follow the standard flow for additional clicks. We need to remove additional clicks and upon click of thumbs up bot could accepts it as a positive feedback. thumbs down can follow the below standard path as its crucial to get the reason for negative feedback to help improve. 

  1. click on thumbs up - opening popup,
  2. add comment in the text field (optional)
  3. click on submit

Require users to provide mandatory text feedback when giving a thumbs down feedback. This will help us understand the reasons behind the negative feedback and improve the bot accordingly.

7 replies

kyril.remillard
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Thank you for submitting your Product Idea. We understand this is not currently supported and we appreciate your feedback. Please keep up to date with our latest release notes here.

We encourage other community members to thumbs up and comment on this idea. These signals help us determine what kind of features are popular amongst our users as we continue to build and improve our product.

kyril.remillard
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1. New→4. Future Consideration
Derrick
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  • Derrick
  • Inspiring
  • February 7, 2025

This would be a nice improvement!

    S
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    • sravichandran
    • New Participant
    • February 13, 2025

    This makes a lot of sense and is the standard way of capturing feedback wherein we expect fewer Thumbs down responses (ideally) and would like to know what the reason is so that any improvements necessary can be captured. 

    S
    • sagarika
    • Community Manager
    • February 23, 2026
    4. Future Consideration→6. Delivered
    S
    • sagarika
    • Community Manager
    • February 23, 2026

    Delivered. We are now tracking clicks on thumbs up/thumbs down even when the user doesn’t click on the “submit” button.

      A
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      Thank you ​@sagarika - is there any plan to remove the popup as well so all communication remains within the chat? People don’t fill out information in the new window, but might in the chat itself.

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