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glamb
Inspiring
January 31, 2024
4. Future Consideration

Smart Handoff ticket generation shows Title of flow

Related products:Agent Studio
  • January 31, 2024
  • 2 replies
  • 29 views

Smart Handoffs should show the Event/Path/Query TITLE before the user is able to click Submit Ticket

Upon Submission, the TITLE of the flow becomes the Short Description of the ticket in a ticketing system.

This would allow for consistent ticket submission. This enables easier automation of specific Smart Handoffs.

For example, if a Path exists titled “[Creator Studio] Help Desk Email Triage” is triggered by a user and ends in a Smart Handoff, the format in a ticketing system would follow:

Short Description:

[Creator Studio] Help Desk Email Triage

Description: 

[Creator Studio] Help Desk Email Triage

Question1: Answer1

Question2: Answer2

Question3: Answer3

 

This would allow an automation service to search for the keyword [Creator Studio] consistently whereas the only workaround right now would be to title each question with [Creator Studio] which looks like:

Short Description:

[Creator Studio] Question1: Answer1 [Creator Studio] Question2: Answer2 [Creator Studio] Question3: Answer3

Description: 

[Creator Studio] Question1: Answer1

[Creator Studio] Question2: Answer2

[Creator Studio] Question3: Answer3

    2 replies

    kyril.remillard
    kyril.remillard
    Community Manager
    February 1, 2024

    Thank you for submitting your Product Idea. We understand this is not currently supported, we appreciate your feedback and will consider it in the future as we continue to build and improve our product. Please keep up to date with our latest release notes here.

    kyril.remillard
    kyril.remillard
    Community Manager
    February 1, 2024
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