Summary
Users are failing to complete the connector authentication flow because the current consent message is unclear and the button is easy to miss without a call-to-action .
Problem
When a connector requires user consent, Moveworks displays a message that leads with what it can't do (e.g., "I can't do XYZ..."). User feedback shows that most people stop reading at that point and never see the button prompt — causing them to abandon the flow entirely.
Two specific issues:
- Message framing — Opening with a negative statement causes users to disengage before reaching the action they need to take.
- Button label lacks a call to action — The button is labeled with the connector name only (e.g., "SYSTEM"), which doesn't signal to the user that they need to click it.
We also attempted a workaround by renaming the connector to "Connect With SYSTEM" to make the button more descriptive. However, this causes Moveworks to use the same name in the preceding sentence, resulting in grammatically incorrect messaging: "Connect with SYSTEM isn't connected."
Requested Solutions
Option 1 — Simplified Consent Message (Preferred)
Replace the current message with a clear, action-oriented prompt:
Please grant access to [Connector Name] by clicking the button below.
[BUTTON]
This approach is direct, positive in framing, and immediately tells the user what to do.
Option 2 — Independent Control Over Button Label and Message Text
Allow admins to configure the button label and the accompanying message text independently, so the button can have a meaningful call to action (e.g., "Grant Access") without affecting the connector name displayed in other parts of the message.
Impact
This change would directly reduce authentication drop-off. It improves the experience for all users who interact with connectors requiring consent.
