Scoping of article suggestions as per defined user permissions and user criteria in service-now

Related products:Knowledge Studio

Forum|Forum|2 years ago
June 11, 2024
2 replies
31 views

Knowledge Studio suggests all Knowledge articles in linked Service-Now instances, independently of user roles and criteria.

Knowledge Studio users end up seeing knowledge articles not meant for them, raising concerns for the “need to know” principle.

Since the Chatbot can take user criteria and roles into consideration this should also be possible for Knowledge Studio.

kyril.remillard

Community Manager

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kyril.remillard

Community Manager

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