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Known Participant
November 22, 2024
4. Future Consideration

Rename Close Issue to "resolve Issue"

  • November 22, 2024
  • 1 reply
  • 25 views

In our org we have incident management lifecycle for tickets. The users can resolve the ticket but only after 14 days of no activity on resolve ticket it goes to “Close” Status. So, we need to rename the “Close Issue” button on ticket notification to “Resolve Ticket”

 

1 reply

kyril.remillard
Community Manager
January 27, 2025

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