Reminder for servicenow Approvals

6 replies
94 views

Hello Team,

As part of product feature, the bot sends the notification to user for Approvals, but currently there are no provision of sending reminders to users for the approval

So it will be great as a product feature there should be a option to send regular reminders for the pending approvals to the users through bot

the number of days of reminder nudge should be configurable too

kyril.remillard

Community Manager

1. New→4. Future Consideration

kyril.remillard

Community Manager

Thank you for submitting your Product Idea. We understand this is not currently supported and we appreciate your feedback. Please keep up to date with our latest release notes here.

We encourage other community members to thumbs up and comment on this idea. These signals help us determine what kind of features are popular amongst our users as we continue to build and improve our product.

A

Aleesha

Participating Frequently

Micron would be interested in this idea as well for all native approvals. We have stagnant approvals for multiple days that we would like to send a nudge to the approver.

S

sagarika

Community Manager

4. Future Consideration→8.0 Possible Agent Studio Solution

S

sagarika

Community Manager

With the launch of Ambient Agents, you should be able to build this with Agent Studio. Join our developer office hours if you need tips on how to proceed.

M

Madina A

New Participant

Hello @sagarika,

With Agent Studio, are we able to set the pending approval reminder to honor the user's timezone ?
Just like we do for the pending user reminders.

Thank you.

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