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8.0 Possible Agent Studio Solution

Reminder for servicenow Approvals

  • September 4, 2024
  • 6 replies
  • 60 views

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Hello Team,

As part of product feature, the bot sends the notification to user for Approvals, but currently there are no provision of sending reminders to users for the approval

So it will be great as a product feature there should be a option to send regular reminders for the pending approvals to the users through bot 

the number of days of reminder nudge should be configurable too 

6 replies

kyril.remillard
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1. New4. Future Consideration

kyril.remillard
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Thank you for submitting your Product Idea. We understand this is not currently supported and we appreciate your feedback. Please keep up to date with our latest release notes here.

We encourage other community members to thumbs up and comment on this idea. These signals help us determine what kind of features are popular amongst our users as we continue to build and improve our product.


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  • Participating Frequently
  • January 8, 2025

Micron would be interested in this idea as well for all native approvals. We have stagnant approvals for multiple days that we would like to send a nudge to the approver. 


  • Community Manager
  • February 24, 2026
4. Future Consideration8.0 Possible Agent Studio Solution

  • Community Manager
  • February 24, 2026

With the launch of Ambient Agents, you should be able to build this with Agent Studio. Join our developer office hours if you need tips on how to proceed.


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  • New Participant
  • February 24, 2026

Hello ​@sagarika,

With Agent Studio, are we able to set the pending approval reminder to honor the user's timezone ? 
Just like we do for the pending user reminders.

Thank you.