Build more fine‑grained RBAC for Level 1 Triage Service Desk teams to support least‑privilege access.
Current roles are too coarse and require over‑provisioning (Admin) for basic triage tasks, creating governance, audit, and operational risk.
5. Not Enough Info to Make Decision
RBAC for Level 1 team
+3I'm not sure that I understand this. How are your L1 teams using Moveworks? Why do they need portal or admin access?
Wouldn't they do their triage task work inside of the ITSM instead? Moveworks doesn't house tasks internally; we route out to other business systems, so I'm not sure what the exact need here is.
+3Updated idea status 1. New → 5. Not Enough Info to Make Decision
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