Query tickets - improve bot response when users have multiple open tickets

Currently, when a user have multiple tickets open (e..g 10+) » when user asks Moveworks (MW) to show their tickets, it only shows the ticket numbers. This is unhelpful (self-explanatory) - ticket numbers by themselves don’t mean much. At bare minimum, Moveworks should show ticket short description (and, preferably, status).

If open tickets cross a certain threshold, but refuses to display any details at all and asks for further filters to narrow things down.

Additional context - This was observed in one of my implementation projects. Steerability controls were tried out by a MW FDE but didn’t work as expected. I’m logging this idea after consulting with the MW team (incl the MW CSM).