Raising this on behalf of clients who need to be notified whenever a user blocks a bot.
We need a feature that detects that the bot is being blocked and either alerts an administrator or generates a report that can power an automated email to get those blocking users back on the bot.
This feature should ensure that it checks the roster to stay up to date with current employees and do a check so that users that unblock the bot on their own get removed from the report.
If the Incomm team can upvote this feature request the product team can work it into the roadmap.
Thank you for submitting your Product Idea. We understand this is not currently supported, we appreciate your feedback and will consider it in the future as we continue to build and improve our product. Please keep up to date with our latest release notes here.
+4Any update on this?
+1Any update on this future consideration? We have a few processes that rely on bot notifications and it would be very helpful to have this feature.
+4As we were just onboarded into the Webhooks Limited Preview program and plan to send more notifications through our bot—especially ones that need people to take action, like approvals—we would like to have a way to track and see who has the bot blocked as well.
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