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Participating Frequently
October 18, 2024
4. Future Consideration

Prevent multiple utterances from the same article

  • October 18, 2024
  • 2 replies
  • 30 views

Change how the bot interacts with each knowledge article.

The chatbot looks at headers and then pulls utterances from them. Having more than 1 H2 heading in an article results in the bot pulling two links from the same article instead of two utterances from different articles.

The issue is that some articles require a Table of Contents (ToC), which is built by headers. This current method prevents us from using ToCs or forces us to manually build the table of contents to avoid this issue.

It would be great if the bot compares the article number it uses for one utterance and then disregards that article for other utterances when additional articles on the same topic are available. Having that would allow us to use ToCs again.

 

2 replies

kyril.remillard
Community Manager
October 28, 2024

Thank you for submitting your Product Idea. We understand this is not currently supported and we appreciate your feedback. Please keep up to date with our latest release notes here.

We encourage other community members to thumbs up and comment on this idea. These signals help us determine what kind of features are popular amongst our users as we continue to build and improve our product.

kyril.remillard
Community Manager
October 28, 2024
1. New4. Future Consideration