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Prevent duplicate actions in Agent Studio

Related products:Agent Studio
  • July 13, 2026
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Similar to Prevent Duplicate Tickets by Disabling Double Click, but in agent studio. In a conversational process, there is the check box to have the user confirm before proceeding. This results in Yes and No buttons where the bot is asking the user to confirm to move forward. On clicking Yes, the associated action is run. This button does not disappear and can be clicked multiple times allowing the action to be run multiple times. In my case, this is resulting in many duplicate tickets to be created. Please make some action like editing away the button, or not running the action a second time once it has been executed the once.