Hi!
My organization is in the healthcare field. In reviewing our analytics data, I’m seeing a lot of utterances like “who is Dr. ___” and the result is always not served. I try replicating some of the utterances and I get “I’m sorry, but I couldn’t find any information” responses. Each test search is for employees who I know exist; I’ve tried searching both common names and names I can see only belong to a single employee. I’ve tested this with the current copilot and the next gen copilot with the same result. I’ve tried different prefixes too (i.e. Dr, Ms, Mr, Mrs, Miss, Sir, etc.) all with the same result.
Based on analytics data, I know that my organization would benefit from an enhancement to people search. Perhaps something along the lines of - if the first name in the query is a name prefix, perform search based on the last name.
I think it would be incredibly beneficial to my organization, other healthcare organizations, and presumably any organization that may refer to employees by a prefix.
Thanks!
