Need dedicated configuration for HR and IT and other

Team,

Today we are using ServiceNow as a tool for IT and HR domain . Before HR is implemented, anyone can see others tickets. Ex - Being a manager I can see some of my colleagues incidents, RITMs.

After HR domain tickets, we recently disabled the above feature of ‘others can see my ticket details and updates’. We don’t have a provision from Moveworks to differentiate whether this configuration for IT tickets or HR tickets.

With this expected feature, we can segregate and enable the features specific to the domain.

Ref -