Multiple Triage Models and integration of Triage with Agents from Agent Studio

We were having high hopes and expectations for Triage 2.0 to help us in reducing manual routing efforts to an absolute minimum. What we have found that Triage works exceptionally well in highly specialized cases where we have a high ticket volume. But this is not scalable. We can either have really good Triage for one Service or really crappy Triage for all our Services. What we obviously want is good to really good Triage for all Services to actually reduce our workload instead of just shifting it to second or third level support. The good results of the specialized models need to be scalable for enterprise wide use

To solve this issue what we require is the possibility to define multiple Models or Indices that run for different groups of Tickets. Ideally we could even have multiple Triage Runs on the same tickets.

I envision something like: 

1. General Triage runs through all incoming tickets and identifies based on the description the right Service and routes to the respective Service Offering
2. Depending on the Service Offering selected a new model is triggered for Triage for that specific Service and potentially take into consideration more fields than just description to route to the accurate second level group. Meaning we would have multiple models for the different services all specialized in the specifics of each service
3. On a second Triage run also outside information should be taken into consideration such as work instructions for SD Agents that already contain explanations on routing accurately etc.
4. Lastly if Triage cannot identify any further routing but the Ticket still needs automated actions we want to be able to trigger AI Agents to work on the ticket, but that trigger should come from Triage so there is no interference.