Moveworks API for Moveworks

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Forum|Forum|5 months ago
April 10, 2026
3 replies
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Is there a plugin available that allows Moveworks to pull data out of itself? We have a great idea by one of our analysts. Every day they manually go into Analytics and download the csv of customer feedback. Then they manually sort through the responses to find the details they need so they can reach out to the negatives (thumbs down) and find out more detail. Their idea is to have Dot (our Bot) automatically send a message to him every day containing all the prior days negative interactions.

varockiasamy

Employee

Hi @ctallman ,

We do not have a native plugin for this however you can use our Data API + Agent Studio to fetch the interactions you needs to construct a digest that can you send to analyst for review.

The interactions endpoint (/export/v1/records/interactions) exposes feedback records.

How to build it in Agent Studio:
There are two components needed:

HTTP Action (Data API call)
- Create an HTTP action that calls the Data API interactions endpoint with the filter to fetch negative feedback
- Format the response into a readable message (user, timestamp, feedback text, conversation link)
Scheduled/Proactive Trigger
- Use the scheduled trigger in Agent Studio to fire daily (e.g., 8am)
- The action calls the Data API, formats the list of negative interactions, and sends a proactive message directly to the analyst's chat