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Chris.Frommlet
New Participant
July 18, 2025
1. New

More granular control of Channel Resolver settings

Related products:AI Assistant
  • July 18, 2025
  • 0 replies
  • 12 views

We’ve run across a few issues where Ticket Syncing in Channel resolver results in a user’s personal information (IP addresses, physical addresses, etc.) gets posted back to our Channel resolver channels.  Would love to have an option to turn off this portion of ticket syncing without pulling the other parts of this feature.