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Anonymous
August 22, 2023
4. Future Consideration

MLS translation for CSAT Legacy comms template customization

  • August 22, 2023
  • 2 replies
  • 16 views

Customer spans the globe and cover several different languages but the primary 2 are English and Japanese. They want to be able to leverage the CSAT employee Comms (Created through our legacy tooling) with a reasonable portion of the customizable fields being edited to customer specific specific terms. However, this breaks the translation from English to Japanese in the comms as it will not translate the strings from english to Japanese once edited. They will not be able to leverage the CSAT campaign for a significant portion of their user base and without the ability to translate, cannot use it.

 

Enable the ability to translate the CSAT template when it has been customized - this would help all customers wanting to leverage MLS and CSAT campaigns supported by some minor phrasing/messaging customization. Alternatively, if it’s possible to select only their specific messaging and create a customer-specific template as a short-term work-around this would also help get their issue resolved and satisfied for the time being.

2 replies

Anonymous
August 23, 2023
1. New→5. Future Consideration
Anonymous
August 23, 2023

Thank you for submitting your Product Idea. We understand this is not currently supported, we appreciate your feedback and will consider it in the future as we continue to build and improve our product. Please keep up to date with our latest release notes here.

 

We are deprecating legacy comms tool. This is being added as part of the new Recurring Campaigns tool with a CSAT module. We do not have roadmap date, but will update the Idea when we have a date in mind.

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