Limit chat history visible to the user

Forum|Forum|2 years ago
January 9, 2024
5 replies
60 views

Could we limit the number of hours of chat history a user or a subset of the user base can see in the bot. The historical data can live on in the bot for analytics reasons but the goal of this change would be to limit what the user can see of their existing history.

kyril.remillard

Community Manager

1. New→6. Not Enough Info to Make Decision

kyril.remillard

Community Manager

What is the reason of limiting chat history within the bot conversation?

On which surface would this be applicable?

Other customers have configured this option within their chat platform, which is separate from the bot.

A

ahendricksonAuthor

Employee

@kyril.remillard

What is the reason of limiting chat history within the bot conversation?
- We have contractual obligations with some of our customers that limit the risk of exfiltration of information. Due to that, we have to tight retention policy for these users.
On which surface would this be applicable?
- This would be across all bot channels (Teams/Slack/Web/Standalone Web Bot Portal)
Other customers have configured this option within their chat platform, which is separate from the bot.
- we can configure within Teams and maybe Slack, but not sure how this would be done on Web bot/Standalone Web Bot Portal

kyril.remillard

Community Manager

Thank you for submitting your Product Idea. We understand this is not currently supported, we appreciate your feedback and will consider it in the future as we continue to build and improve our product. Please keep up to date with our latest release notes here.

A

Anonymous

1. New→4. Future Consideration

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