knowledge studio - dismiss / add buttons

Related products:Knowledge Studio

Forum|Forum|1 year ago
September 18, 2024
4 replies
32 views

It would be great if we can dismiss a recommendation / comment so it is no longer showing ( i..e we have acknowledged the recommendation/reviewed it and made a decision on it ) . I no longer want to see it in the carousel. To go along with this and something another user mentioned - we have so many tickets a month - only allowing 15 recommendations is very limiting - can we increase this for the month or maybe make them weekly ? Or maybe produce a new recommendation every time a prior recommendation is dismissed/resolved/etc.

kyril.remillard

Community Manager

1. New→4. Future Consideration

kyril.remillard

Community Manager

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A

amichatbot

New Participant

the ability to dismiss something, either because it's been worked on already, or we don't find it useful or necessary would be nice, they can go to a different place like “dismissed articles”

J

Jonathan

Known Participant

Yeah, we’ve got articles that we’ve published and now they’re just still there even though any update we do will be in the KB and not in Knowledge Studio.

Upvoted! ☑️

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