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4. Future Consideration

Knowledge Score

  • March 4, 2025
  • 3 replies
  • 114 views
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TLDR; I think having a knowledge score/rating would be useful

Essentially, have Moveworks rate how well it thinks this article is written, the success of it serving an answer, etc..  

 

Currently, I have a few use cases that are frustrating.  My process is to write an article, wait 24 hours for it to ingest, try the next day, make improvements/changes, wait 24 hours, try again, etc…  This is very time consuming and sometimes frustrating.  If there were a way for us to get a better lens into how well an article may be served it may help make that less frustrating and improve our ability to write quality articles tailored to the bot.  

3 replies

C
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in addition to having MW rate the article, it would also be useful to have a user-initiated feedback button or interface of some sort for knowledge returned to the user when they prompt the bot. something similar to the “thumbs up” or “thumbs down” emojis at the bottom of the bot’s DMs, but would actually correlate to the usefulness of the specific knowledge served as opposed to the overall experience with the bot? easier said than done, but just a thought…

    S
    • sagarika
    • Community Manager
    • February 24, 2026
    1. New→4. Future Consideration
    L
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    • Leri.Andrews
    • New Participant
    • February 24, 2026

    We have enabled a function in Moveworks where we can ask it to judge an article against our published standards and suggest improvements.

    We are still left with analyzing the thumbs down responses, but at least the articles are the best they can be. 

     

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