KB Creation from knowledge studio suggestions

Anonymous · 2024-07-24T10:00:10+00:00

When trying to create KB there is no visual hierarchy to understand the content in the KB. Can refer to the screenshot provided below. Same for Editor it does not contain rich text editor or simple editing where we can add bullet points to maintain hierarchy. The full title of KB is not visible, the title can be edited is difficult to understand as it has no signifier to it. No option to go back from this page, user need to go back to home directly, and it refresh the whole page which makes it difficult to follow up. No support for images to view or add images in the KB. No option to view number of articles to update when the article is opened for editing(Please refer 2nd screenshot)

Related products:Knowledge Studio

Forum|Forum|2 years ago
July 24, 2024
3 replies
46 views

When trying to create KB there is no visual hierarchy to understand the content in the KB. Can refer to the screenshot provided below.
Same for Editor it does not contain rich text editor or simple editing where we can add bullet points to maintain hierarchy.
The full title of KB is not visible, the title can be edited is difficult to understand as it has no signifier to it.
No option to go back from this page, user need to go back to home directly, and it refresh the whole page which makes it difficult to follow up.
No support for images to view or add images in the KB.
No option to view number of articles to update when the article is opened for editing(Please refer 2nd screenshot)

kyril.remillard

Community Manager

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kyril.remillard

Community Manager

1. New→4. Future Consideration

kyril.remillard

Community Manager

4. Future Consideration→7.0 Duplicate

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