Integrate Employee Comms into Content Interface for Chat Recall
Currently our company uses content ingestion, etc. for chat, but we also use the Employee Comms feature to send out notifications/announcements to our end users in Teams. It would be ideal if anything sent through Employee Comms could become part of the Knowledge/Content within MW so that previous announcements, etc. could be accessible through chat.
Specifically, when reviewing transcripts from end user conversations, I see patterns where end users ask follow up questions about specific Employee Comms/Announcements and Moveworks chat does not innately understand or have knowledge of those announcements as they function as their own “Product” within MW suite.
It would be great if an end user could query those Comms and get information/answers returned in chat rather than Moveworks telling them they were unable to find an answer. We have received feedback indicating that the end users don’t understand why they would be receiving Notifications/Comms in their MW chat if they could not then ask follow up questions, etc. about that content. I think linking these products in some way would make the experience more user friendly.