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Include Proactive Notifications in Analytics

Related products:Analytics
  • February 13, 2025
  • 1 reply
  • 19 views

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We are not able to see the start of bot interactions that were initiated by a proactive notification (i.e. password expiry, approval notifications, etc.) This makes it difficult to determine the context of an interaction, especially if one gets flagged as unhelpful.

Is there a way to include those proactive notifications in the interaction logs?

To reduce ignored notification logs, the initial notification log could just last the lifespan of the links to filter out ignored notifications.

1 reply

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  • Community Manager
  • April 2, 2026