Improvement of Feedback Icon Usability in Live Agent Chat Interaction
We propose enhancements to the feedback icons within the Live Agent Chat Interaction platform to improve usability and user experience. Based on user feedback, we have identified two key areas for improvement:
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Increase Icon Size: The current size of the Thumbs Up and Thumbs Down icons is too small, making it difficult for users to easily distinguish between the two. We recommend increasing the size of these icons to enhance visibility and ensure that users can quickly and accurately provide feedback.
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Context Menu for Icons: Currently, there is no context menu when hovering over the feedback icons in the chat window. However, a context menu appears when users click on the Thumbs icon and hover over the icons in the pop-out window. We suggest implementing a consistent context menu for the feedback icons in the main chat window as well. This will provide users with additional information and options, improving the overall interaction experience.
Benefits:
- Enhances user experience by making feedback icons more visible and easier to use.
- Provides additional context and options for users, leading to more informed feedback.
- Promotes engagement and interaction within the chat platform.
We believe these enhancements will significantly improve the usability of the feedback icons in Live Agent Chat Interaction, leading to a more intuitive and user-friendly experience.