Improve translation and label clarity for request submission and help options

There are two areas causing confusion for employees interacting with Moveworks bot in Japanese language.

First, the button label currently used across forms - “Complete this request”, is being interpreted too literally. In Japanese, the wording gives the impression that the action will finalize or close a process, rather than simply submit information for a question or request. Users feel this creates the wrong expectation and may discourage users from submitting their HR case request. A more neutral term, such as “Make” or another phrase that clearly indicates submission or creation, would better reflect the intended action.

Second, the Get Help link is causing confusion because the Japanese translation appears as Support Request. Users see Get Help referenced in Moveworks bot, but they cannot find that exact option because the translated label is different. This becomes even more confusing when Moveworks bot explains that support request is not the same as Get Help. As a result, users are left unsure which option they should choose.

We understand that Get Help is part of Moveworks out of box functionality. We would like to ask if there is any appetite to review or update this terminology for better clarity.

In addition, request to make the wording "Complete this request" customizable.

Requested outcome: We would appreciate Moveworks reviewing these terms from a localization and usability perspective so the labels are easier to understand for Japanese users and reduce confusion during request submission and help navigation.