We recently setup a channel resolver for IT Support and it’s working pretty well. However, the ability to have a user attach an image of their error message and have Moveworks understand what it means in context to the issue + to take into consideration in its responses would be fantastic.
Is there any plan to add support for images/OCR for bot conversations via Channel Resolver? At the moment we will have to tell users that their requests will only be understood if everything is entered via plain Text and screenshots aren’t supported.
In fact, if the slack message contains an image, Moveworks won’t even respond in thread + will completely ignore the message.
