HR knowledge studio for the HRC cases

Currently, the Knowledge Studio capability is primarily designed around IT and considers incidents as the source for knowledge creation and management.

We would like to have the ability to create a dedicated HR Knowledge Studio that can consider HR Cases (HRCs) from ServiceNow as its source.

An HR Knowledge Studio would allow organizations to:

• Use HR Cases (HRCs) as the primary source for identifying and managing HR knowledge.

• Keep HR-specific knowledge separate from IT knowledge and incidents.

• Create a dedicated knowledge experience based on HR case data and recurring HR queries.

• Improve the ability to identify knowledge gaps and opportunities specifically within HR processes.

• Provide HR teams with a dedicated space to manage and improve knowledge without impacting the existing IT Knowledge Studio.

We explored whether this could be implemented through an agent studio plugin as a workaround. However, a the use case would not provide the same experience and capabilities as a dedicated Knowledge Studio as it hits the LLM limit with a few numbers of articles itself