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PoojaVS
Participating Frequently
September 26, 2024
5. Not Enough Info to Make Decision

Followup bot action after the bot response in path

Related products:Agent Studio
  • September 26, 2024
  • 4 replies
  • 46 views

We are building a drill down path consisting of a series of questions that leads to relevant article/text/form response from the bot. We want to trigger another follow up bot action after the bot response.

In our case, the bot gives a form or article as the last response after the series of multiple choice questions. We want to again trigger a multiple choice question or execute an API  as a bot action after the bot response. We want to ask the user if the response answers their query or not. 

We propose a mechanism that allows us to configure another follow up bot action after the bot response / bot action without configuring user trigger in the middle

4 replies

Ajay Merchia
Community Manager
October 2, 2024

Hey Pooja,

I’d love to learn more about your plugin and understand what you’re trying to build.

In the interim, we’ll take this feature request under advisement. I believe that in the future we’ll be able to support it, but I don’t have enough detail currently.

Ajay Merchia
Community Manager
October 2, 2024
1. New5. Not Enough Info to Make Decision
jbentahir
Known Participant
October 4, 2024

Our example: When we do an approval or rejection of a timesheet. If we are rejecting, we need to be able to put the reason for the rejection. 

Jennifer Bentahir
PoojaVS
PoojaVSAuthor
Participating Frequently
October 7, 2024

@Ajay Merchia ,

 

In our case, we are giving a text response as the bot action when user selects one of the options. After that, we want to again ask the users, if the response provided above answers their query. So, we want to again trigger a question after the bot text response.