Hello Moveworks team,
To oversee chatbot adoption, we’ve found quite useful to track First time users and Returning users within the legacy Moveworks dashboards.
However we’re missing these metrics in BPI.
Therefore,
- Could we please add a monthly view to the First Time Users metric in BPI / Adoption? (now only available weekly)
- Secondly, can we please add Returning Users metric to the Adoption dashboard? We understand this metric is not just calculated as Bot Active Employees - First Time Users, so we really cannot pull it off.
Thank you,
Claudia - UX Consultant - Siemens Healthineers
