Feature Request: Manage Moveworks Support Tickets Directly in the Bot

Hi everyone,

We currently use the Moveworks bot to manage our organization's internal ServiceNow tickets, and it's been a great experience for our team to view statuses and update tickets directly in chat.

Since Moveworks recently migrated its customer support ticketing to ServiceNow, I wanted to see if there are any plans to allow us to manage our Moveworks Support Tickets directly from our own bot?

Ideally, we would love the ability to:

• Check the status of our open Moveworks support tickets.
• Add comments or updates to the tickets directly in the chat interface.
• Receive proactive notifications when a Moveworks support agent updates our ticket.

Having a single pane of glass for both our internal IT tickets and our Moveworks support tickets would streamline our workflow tremendously. Has anyone else built a custom Agent Studio plugin for this, or is this something on the product roadmap?

Thanks!