Feature Request: Date Range

This is make total sense. @jbentahir Right now the product is indexing the last 6 months of your IT tickets to generate knowledge articles for you. It sounds like some of the IT tickets we’ve found for your article are no longer relevant ? And you don’t want to use those IT tickets within your article?  

I would like the option to have the incident numbers and dates associated with it listed to “remove” from use. Or a blanket date range of when knowledge should be used for different articles. Example for Ping ID- we may want to only use the last 2 months of ticket information due to changing resolution processes. However, for Zscaler we may want to use the last 7 months of tickets. Hope that makes sense. 

Thank you for clarifying. This is helpful. We appreciate the feedback. We’ll investigate options within this space to see what improvements we can make to Knowledge Studio. ✅

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