Expanded Configuration Deletion
How are we improving the product?
Admins can now delete 10 additional configuration types directly in Moveworks Setup. This makes it easier to clean up test or unused configurations after implementations, migrations, and environment cutovers without filing a support request.
The expanded deletion experience includes dependency checks where applicable and configuration-specific warnings to help admins understand the impact before completing a permanent action.
How does it work?
Self-service deletion is available for these additional configuration types:
- Connectors
- SSO
- Chatbot
- User Identity
- Forms
- Software Access
- Live Agent Handoff
- Permission Rules
- Mirror Permissions
- Channel Resolver
- Open the supported configuration in Moveworks Setup and select Delete.
- Review the warning describing the impact of deleting that configuration.
- When applicable, Moveworks checks whether other configurations depend on it. If references exist, deletion is blocked until those dependencies are removed.
- Confirm the deletion to permanently remove the configuration.
Licensing restrictions
This capability is available to customers with access to Moveworks Setup. Users must have the appropriate administrative permissions to manage and delete configurations.
Technical restrictions
- Deletion is permanent and cannot be undone.
- User Identity and SSO configurations can only be deleted in non-live organizations.
- The default Web chatbot cannot be deleted.
- Connectors with active configuration dependencies cannot be deleted until those references are removed.
- After deleting a connector, its name cannot be reused.
- Additional restrictions may apply depending on the configuration type and its references.
Documentation
Learn how configuration deletion works, including supported types, dependency checks, and safeguards, in the Configuration Delete documentation.