Users are notorious for providing less-than-ideal descriptions of their Help Desk issues. It would be ideal for EXI to also leverage work and resolution notes (not just ticket description) when identifying ticket trends. (Similar to how Knowledge Studio leverages that data to write/suggest knowledge articles). Thanks!
4. Future Consideration
EXI: Use Work Notes and Resolutions to identify
Thank you for sharing this product idea with us. While it’s not currently planned for our Q1 or Q2 roadmap, we truly value the suggestion and will take it into consideration as we plan future enhancements. Feedback like this helps shape our long-term direction, and we appreciate you taking the time to share your thoughts!
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