Observation:
When users mention “Pregnancy Loss Policy”, the bot currently suggests articles related to maternity, which may not be appropriate given the sensitive nature of the topic.
Recommendation:
We suggest refining the sentiment analysis and article suggestion logic to recognize “Pregnancy Loss Policy” as contextually and emotionally distinct from general pregnancy-related topics. This would help ensure that users are provided with empathetic and relevant content, avoiding potentially distressing or inappropriate suggestions.
Expected Outcome:
- Improved user experience and trust in the bot’s responses
- More accurate and emotionally aware content recommendations
- Alignment with inclusive and sensitive communication standards