- Links to be persistent for 90 days
- More formatting predictability in terms of not ignoring hard returns and/or soft returns
- HTML authoring and recognition; ability to import HTML-formatted messages
- Option for one heading at the beginning of a message
- Bullets with hanging indents
- Ability to use different fonts and font sizes
- Full control over image placement and sizes
- Ability to target by additional attributes (business, region, and other Workday fields)
- Option to specify different images by language (e.g., translated screen captures, or translated postcards for high-value internal marketing).
- User engagement reporting:
- Add "viewed" to metrics
- Other ways to measure?
- ie. Stayed in chat for more than 10 seconds?