Enhanced Incident Status Messaging for Unauthorized Users

Forum|Forum|1 year ago
October 7, 2024
2 replies
25 views

Currently, when a user who is not the caller of an incident tries to check the status of the incident in the bot, they receive the response below (as show in the screenshot). However, the message lacks clarity and does not explain why they are unable to view the ticket's status.

Can Moveworks, update this message to something more meaningful that informs the user they are not authorized or do not have the necessary access to view the details of the ticket they are searching for?

kyril.remillard

Community Manager

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kyril.remillard

Community Manager

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