Problem
Currently, users can start a new Una chat without submitting feedback (thumbs up/down) for their previous conversation. This results in:
- Missing or incomplete feedback data
- Reduced quality of insights on bot accuracy and user experience
- Difficulty understanding what is working well vs. where improvements are needed
Proposed Idea
Introduce a mechanism that temporarily restricts users from starting a new chat until they have submitted feedback for their last completed conversation.
This could be implemented as:
- A soft gate (prompt/reminder asking the user to give feedback before continuing), or
- A hard gate (new chat disabled until feedback is submitted)
Expected Benefits
- Improves feedback completion rate and data quality
- Provides more reliable insights into bot performance and user satisfaction
- Encourages users to reflect on the accuracy and usefulness of responses
- Helps product and operations teams prioritise improvements based on real feedback
Why This Matters
User feedback is critical for improving response quality, training content, and overall experience. Ensuring feedback is captured before moving on to a new interaction helps maintain a strong feedback loop without significantly impacting user flow.