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August 15, 2024
4. Future Consideration

Enable drill down into KB metrics within Copilot Insights Dashboard

Related products:Analytics
  • August 15, 2024
  • 4 replies
  • 41 views

Copilot insights does not give any option to further filter into the "Knowledge Base" option (picture below) for domain specific metrics (e.g., Procurement).

For Aug'24 month metrics, I will need the count of FAQ responses showing article titled "FAQ - Global Procurement" articles and corresponding "Skill Result" count. Could you please update the Copilot Insights dashboard by end of Aug’24 to include -

  1. Option to filter the FAQ responses by Article title (for e.g., Article title = “FAQ - Global Procurement”) and Skill Result (Resolved by Skill/ Engaged in Bot etc.)
  2. After typing the keyword in the Article title search box, ensure there is option to select ALL items from the dropdown shown. Otherwise, I need to manually select each item from the dropdown (~200 items) to filter these items with the keyword.

     

  3. Option to download the excel file of above data

 

4 replies

kyril.remillard
Community Manager
August 26, 2024

Thank you for submitting your Product Idea. We understand this is not currently supported and we appreciate your feedback. Please keep up to date with our latest release notes here.

We encourage other community members to thumbs up and comment on this idea. These signals help us determine what kind of features are popular amongst our users as we continue to build and improve our product.

kyril.remillard
Community Manager
August 26, 2024
1. New4. Future Consideration
kyril.remillard
Community Manager
August 26, 2024

Thank you for submitting your Product Idea. We understand this is not currently supported and we appreciate your feedback. Please keep up to date with our latest release notes here.

We encourage other community members to thumbs up and comment on this idea. These signals help us determine what kind of features are popular amongst our users as we continue to build and improve our product.

kyril.remillard
Community Manager
August 26, 2024
1. New4. Future Consideration