4. Future Consideration
Enable drill down into KB metrics within Copilot Insights Dashboard
Copilot insights does not give any option to further filter into the "Knowledge Base" option (picture below) for domain specific metrics (e.g., Procurement).

For Aug'24 month metrics, I will need the count of FAQ responses showing article titled "FAQ - Global Procurement" articles and corresponding "Skill Result" count. Could you please update the Copilot Insights dashboard by end of Aug’24 to include -
- Option to filter the FAQ responses by Article title (for e.g., Article title = “FAQ - Global Procurement”) and Skill Result (Resolved by Skill/ Engaged in Bot etc.)
- After typing the keyword in the Article title search box, ensure there is option to select ALL items from the dropdown shown. Otherwise, I need to manually select each item from the dropdown (~200 items) to filter these items with the keyword.

- Option to download the excel file of above data